Shipping Policy

Last updated: 5 November 2026

At Mighty Roo Store, we want your order to reach you as quickly and smoothly as possible. This Shipping Policy explains how we process and deliver orders placed through mightyroostore.com.

Order Processing

Orders are usually processed within 1–2 business days after payment is confirmed. Business days exclude weekends and public holidays.

Processing times may take longer during busy periods, promotions, public holidays, or when we need to verify order details. We’ll contact you if an issue is likely to significantly affect your order.

Shipping Destinations

We ship to a wide range of destinations worldwide. The destinations available for your order are shown at checkout.

If your address is not accepted at checkout, we may not be able to deliver to that location.

Delivery Estimates

Delivery times are estimates and begin after your order has been processed and dispatched. Estimated delivery times are:

• Domestic orders: approximately 5–10 business days
• International orders: approximately 10–20 business days

Delivery estimates are not guarantees. Actual delivery times can vary depending on your location, the carrier, and circumstances outside our control.

Shipping Methods and Carriers

Available shipping methods and carriers may vary by destination, parcel size, and product. The shipping option available for your order will be shown at checkout. Once your order has been dispatched, the carrier’s tracking page may provide the most current delivery updates.

Shipping Costs

Shipping charges, if any, are shown at checkout before you place your order.

We currently offer free shipping on qualifying orders of USD $100 or more, subject to destination and any exclusions shown at checkout. If an order does not qualify, the applicable shipping charge will be displayed before payment.

Tracking Your Order

When tracking is available, we’ll send tracking information to the email address provided with your order after dispatch. It may take some time for tracking updates to appear after the carrier receives the parcel.

If you haven’t received tracking information within 2 business days of your order being dispatched, contact us through the Contact Us page at mightyroostore.com.

Delays

Delivery may be delayed by matters such as severe weather, public holidays, peak-season volumes, customs processing, carrier disruptions, or incorrect or incomplete address details. We’ll do our best to assist if there’s a delay, but carrier estimates can change.

For international orders, customs authorities may inspect or hold a parcel. Any customs duties, taxes, or import charges that apply are the customer’s responsibility unless we state otherwise at checkout or applicable law requires otherwise.

Delayed, Missing, or Lost Parcels

If your parcel appears delayed, please check the tracking information and allow for the carrier’s latest estimated delivery timeframe. If it has not arrived by 5 business days after the estimated delivery date, contact us through the Contact Us page at mightyroostore.com with your order number. We’ll look into it and work with the carrier to help resolve the issue.

If tracking says your parcel has been delivered but you can’t find it, check with household members, neighbours, building reception, or other safe delivery locations, then contact us. We’ll make reasonable enquiries and let you know the next steps.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws, including in relation to goods that are not delivered within a reasonable time.

Incorrect or Incomplete Addresses

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible through the Contact Us page at mightyroostore.com and include your order number. We’ll try to update the address before dispatch, but we can’t guarantee changes once an order has been processed or handed to the carrier.

If a parcel is returned to us because the address was incorrect or incomplete, or delivery could not be completed, contact us to discuss available options. Additional shipping charges may apply to resend the order where permitted by law.

Contact Us

For shipping questions or help with an order, use the Contact Us page at mightyroostore.com. Include your order number so we can help you more quickly.